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Facilities Assistant

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Frontier is an independent video game developer and publisher, crafting immersive gaming experiences with fun gameplay and unparalleled artistic quality. Renowned for its iconic creative management simulation games, Frontier captivates players worldwide with immersive and authentic game worlds. The modern studio is located in the vibrant technology hub of Cambridge (UK). The talented team at Frontier are dedicated to nurturing our existing portfolio and delivering our exciting future roadmap. 

Given the nature of this role, the successful candidate will need to be fully studio based and we are unable to offer remote or hybrid working. We can however provide a comprehensive relocation support package as part of any offer, should you need to relocate. 

WHAT’S THE ROLE?

Supporting the Facilities Manager, you’ll play a key role in ensuring the efficient running of our studio’s operations. You’ll help and assist with the smooth running of both soft and hard FM, Canteen, Health &Safety, company events, and the general day-to-day running and upkeep of our gaming studio. You’ll be joining a passionate Facilities team whose aim is to provide a positive, comfortable, and welcoming environment for all of our people through a can-do, proactive, and responsive approach. This role can provide a fantastic entry-level opportunity for someone looking to kickstart and develop their career in facilities management.

WHAT YOU'LL BE DOING

  • Supporting the Health, Safety & Facilities team with day-to-day operational tasks, and helping to maintain a welcoming, comfortable, and well-presented Studio. 
  • Conduct site inductions, tours, and cover Reception during periods of absence and lunch time. 
  • Triage incoming requests via the internal ticket system; allocating within the Department as required, resolving where applicable and ensuring progress is communicated. 
  • Arrange distribution, collection, and deployment of equipment and other stock across the Studio.  
  • Assist with shipping and receiving, including supporting with receipt of goods-in, working closely with the Catering Team when required. 
  • Assisting with desk and furniture moves, collaborating with the Workplace Coordinator and IT team. 
  • Organising and arranging the studio spaces, ensuring all areas are kept presentable and accessible to all users. 
  • Maintaining both the studio and off-site stock management, including studio consumables e.g. kitchenettes, merchandise, and equipment, and monitoring used-by dates, and ordering when required. 
  • Support the canteen team with receipt and movement of stock and assisting with the layout and set-up of the canteen environment. 
  • Complete and document studio usage assessments on assets such as meeting rooms and hot-desks and resetting rooms and spaces after use ensuring they’re presentable for other users. 
  • Collect, monitor, and arrange appropriate recycling collection of waste electrical appliances and equipment, liaising with contractor partners.  
  • Support the Studio Communications team with onsite and external social events, such as setting-up event spaces. 
  • Handling ad-hoc requests with a prompt, efficient, outgoing, and can-do manner. 
  • Support with the companies’ waste and recycling processes including liaising with contractors to provide frequent and accurate data.

WHAT YOU'LL BRING

  • Excellent customer service, with a friendly, empathetic, positive, and personable approach. 
  • Driven to work independently where necessary and form part of an effective team. 
  • Strong organisational and planning skills. 
  • Thrives in an ever-changing environment where new tasks and problems arise requiring a quick and agile response. 
  • A driven problem solver and quick learner. 
  • Excellent attention to detail. 

Due to the nature of this role, no previous experience within a facilities position is required.

WHAT WE CAN OFFER YOU

You will work with talented and passionate people to support, develop or publish our sophisticated and enduring games, in a creative, collaborative and inclusive environment. We love what we do, and we work hard to provide outstanding experiences for our players. 

Wellbeing is a big focus at Frontier, and we are continually evolving how we can support our people. We encourage a healthy work/life balance and provide a range of wellbeing activities, initiatives and sessions to support both mental and physical health.  

We offer a competitive salary and benefits package, which includes a success-based annual bonus, share option schemes, life assurance, private family healthcare, flexitime working hours, enhanced maternity/paternity leave, in-house subsidised catering, support with relocation, a Cycle to Work scheme, free bike servicing, and social activities and events. 

We strive to create an environment where everyone can fully demonstrate their capability and potential. If you therefore need any reasonable adjustments to support you during the recruitment process, please speak to your Talent Acquisition representative.  

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Top Tips

  • We would love to hear about YOU! Make sure your CV is clear and concise, and tailored to the role you are applying to. We want to know about how you got to where you are now, your training and qualifications, your professional experience and your successes. 

  • Our culture is what makes Frontier such a vibrant, inclusive and exciting place to work.  Make sure you provide us a cover letter telling us about you and what makes you a great candidate for the role. Provide us with links to professional websites such as LinkedIn. If you’re a gamer, then tell us your favourite games (they don't have to be Frontier games!).