IT Support Engineer

Frontier is an independent video game developer and publisher, crafting immersive gaming experiences with fun gameplay and unparalleled artistic quality. Renowned for its iconic creative management simulation games, Frontier captivates players worldwide with immersive and authentic game worlds. The modern studio is located in the vibrant technology hub of Cambridge (UK). The talented team at Frontier are dedicated to nurturing our existing portfolio and delivering our exciting future roadmap. 

Purpose of the role

We have a new opening for a IT Support Engineer to join our IT Support team. The role is very hands-on, responsible for providing enterprise-level support to our internal teams. We are looking for a friendly, approachable individual who has a keen interest in computers. 

Given the nature of this role, the successful candidate will need to be studio based and we are unable to offer fully remote working. We can however provide a comprehensive relocation support package as part of any offer.

Key responsibilities

  • Handle issues reported by in-house team members and seeing problems through from initial diagnosis to resolution 
  • Handle high-level fault finding, and remedy for more complex issues  
  • Research and identify solutions to software and hardware issues as required 
  • Responsible for the creation and maintaining of internal knowledge documents for the company/team to reference 
  • Use internal documentation or external resources to provide accurate technical solutions 
  • Ensure all issues are properly logged 
  • Prioritise and manage workload of several open issues at one time 
  • Provide prompt and accurate feedback to requests 
  • Lead user responsible for main pillar of knowledge within the Tech Department  
  • Support team members with more complex issues, ensuring they are resolved appropriately 
  • Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams 
  • Document process and procedures using internal CMS systems 
  • Complete internal user moves including patching of network and phones 
  • Conduct electrical safety checks on computer equipment to company requirements. 

About you

  • Essential: 
  • Proven experience of working in an IT support role 
  • Solid experience and knowledge of working within a Windows environment (Windows 7-10, Windows Server 2008R-2016) 
  • Practical knowledge of PC hardware and associated peripherals to component level 
  • Good all-round experience of PC hardware maintenance and repairs 
  • Good understanding of computer networking including wireless 
  • Exposure to Windows Server Active Directory Administration Tools 
  • Excellent communication skills including, listening and questioning.

  • Desirable: 
  • Degree in Computer Science or related discipline 
  • Exposure to software packages such as Autodesk 3D Studio Max, Autodesk Maya, Adobe Creative Suite and Visual Studio 
  • Experience of Linux Ubuntu/CentOS environments 
  • Exposure to and understanding Software deployment and patch management 
  • Knowledge and experience of using and supporting Windows Server 
  • Exposure to games development consoles (PS4, Xbox) and associated equipment 
  • Experience of working in a game or other development environment.

WHAT WE CAN OFFER YOU

You will work with talented and passionate people to support, develop or publish our sophisticated and enduring games, in a creative, collaborative and inclusive environment. We love what we do, and we work hard to provide outstanding experiences for our players. 

Wellbeing is a big focus at Frontier, and we are continually evolving how we can support our people. We encourage a healthy work/life balance and provide a range of wellbeing activities, initiatives and sessions to support both mental and physical health.  

We offer a competitive salary and benefits package, which includes a success-based annual bonus, share option schemes, life assurance, private family healthcare, flexitime working hours, enhanced maternity/paternity leave, in-house subsidised catering, support with relocation, a Cycle to Work scheme, free bike servicing, and social activities and events. 

We strive to create an environment where everyone can fully demonstrate their capability and potential. If you therefore need any reasonable adjustments to support you during the recruitment process, please speak to your Talent Acquisition representative.  


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