IT Support Engineer

Frontier is an established, market leading independent developer and publisher of videogames for PC and consoles. Founded in 1994, we are based in the world-leading technology cluster and historic city of Cambridge, England. With a growing team of over 750 talented people, we are passionate about creating innovative genre-leading games and authentic worlds for our communities of players.  

We have achieved serial successes across a wide variety of titles including Elite DangerousPlanet CoasterJurassic World Evolution and Planet Zoo. We are continuing to grow our team to support our existing portfolio and an exciting and ambitious future roadmap, which includes the development of both own-IP titles and licensed-IP titles. Our IP-license partners include Universal (Jurassic World), Formula 1 and Games Workshop (Warhammer).We are also growing our team to continue the expansion of Frontier Foundry, our publishing label for games developed by carefully selected partner studios. 

We have a modern spacious studio located on the Cambridge Science Park in the heart of the Cambridge tech hub. For those who wish to relocate to the Cambridge area and work either entirely in the studio or flexibly between the studio and home, we can provide generous financial and practical support to facilitate your move. We are also able to offer remote working for those who would prefer to work almost exclusively from home or who are unable to relocate. We can discuss your preferences with you during the recruitment process.   

Purpose of the role

We have a new opening for a IT Support Engineer to join our IT Support team. The role is very hands-on, responsible for providing enterprise-level support to our internal teams. We are looking for a friendly, approachable individual who has a keen interest in computers. 

Key responsibilities

  • Handle issues reported by in-house team members and seeing problems through from initial diagnosis to resolution 
  • Handle high-level fault finding, and remedy for more complex issues  
  • Research and identify solutions to software and hardware issues as required 
  • Responsible for the creation and maintaining of internal knowledge documents for the company/team to reference 
  • Use internal documentation or external resources to provide accurate technical solutions 
  • Ensure all issues are properly logged 
  • Prioritise and manage workload of several open issues at one time 
  • Provide prompt and accurate feedback to requests 
  • Lead user responsible for main pillar of knowledge within the Tech Department  
  • Support team members with more complex issues, ensuring they are resolved appropriately 
  • Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams 
  • Document process and procedures using internal CMS systems 
  • Complete internal user moves including patching of network and phones 
  • Conduct electrical safety checks on computer equipment to company requirements. 

About you

  • Essential: 
  • Proven experience of working in an IT support role 
  • Solid experience and knowledge of working within a Windows environment (Windows 7-10, Windows Server 2008R-2016) 
  • Practical knowledge of PC hardware and associated peripherals to component level 
  • Good all-round experience of PC hardware maintenance and repairs 
  • Good understanding of computer networking including wireless 
  • Exposure to Windows Server Active Directory Administration Tools 
  • Excellent communication skills including, listening and questioning.

  • Desirable: 
  • Degree in Computer Science or related discipline 
  • Exposure to software packages such as Autodesk 3D Studio Max, Autodesk Maya, Adobe Creative Suite and Visual Studio 
  • Experience of Linux Ubuntu/CentOS environments 
  • Exposure to and understanding Software deployment and patch management 
  • Knowledge and experience of using and supporting Windows Server 
  • Exposure to games development consoles (PS4, Xbox) and associated equipment 
  • Experience of working in a game or other development environment.

Given the nature of this role, the successful candidate will need to be studio based and we are unable to offer any remote working. We can however provide a comprehensive relocation support package as part of any offer.

What we can offer you

We offer the chance to work with talented and passionate people, developing and publishing sophisticated and enduring games in a creative and collaborative environment. We love what we do, and we work hard to provide outstanding experiences for our player communities. Frontier rewards this passion and determination by sharing in the company’s success and by supporting our teams to keep doing what they love.

Well-being is a big focus at Frontier and we are continually evolving how we can support our staff. We encourage a healthy work/life balance and host a range of well-being activities, initiatives and sessions to support both mental and physical health.

We offer a competitive salary and benefits package, which includes a success-based annual bonus, share option schemes, pension, life assurance, private family healthcare, flexitime working hours, enhanced maternity/paternity package, in-house subsidised catering, support with relocation, a Cycle to Work scheme and free bike servicing, and social events.

We welcome and encourage applications from qualified candidates regardless of sex, race, disability, age, sexual orientation, gender identity, marriage or civil partnership, pregnancy or maternity, religion or belief.


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Top Tips

  • We would love to hear about YOU! Make sure your CV is clear and concise, and tailored to the role you are applying to. We want to know about how you got to where you are now, your training and qualifications, your professional experience and your successes.

  • Our culture is what makes Frontier such a vibrant, inclusive and exciting place to work.  Make sure you provide us a cover letter telling us about you and what makes you a great candidate for the role. Provide us with links to professional websites such as LinkedIn. If you’re a gamer, then tell us your favourite games (they don’t have to be Frontier games!).

Meet the team

Tamara

Head of Localisation

Hi! I am the Head of Localisation at Frontier. I manage our ever-growing Localisation Team, and oversee the localisation of all the games we publish – whether they are developed internally or by our external partners. My team also helps to develop marketing assets, and practically everything to support our global releases!

I joined Frontier in 2015, and over the years I have worked on creating solid processes, implementing robust systems, and building an amazing team to enable us to deliver high-quality text translation and voice recording. I love how integrated localisation has become in our approach to game development, and that delivering a great game enjoyed by players all over the world is a value shared across the company. It is a pleasure to work in an environment where my work is recognised and appreciated, and there are always new challenges to tackle, because no two games are ever the same!

Amy

HR Advisor

I am an HR Advisor and I have been working at Frontier since 2018. Our HR team is made up of two streams, and we each support an area of the business. In our stream I work alongside an HR Assistant, and report into a HR Business Partner. Together we support some of the following teams; Programming, IT, Online, Customer Support, Publishing and Commercial – to name a few. My role is to predominately support these teams with any people-related queries, alongside working on a number of HR related projects.

This is the first games company I have worked for and I felt welcome from the very first day! The best thing about Frontier is the people; you can feel the passion everyone has for what they do. Every person’s contribution is valued no matter what department you work in. It truly is a great place to work!