Discipline: Customer Support
Employment Type: Permanent
Closing Date: 23 May 2019
Frontier are the studio behind Jurassic World Evolution, Elite Dangerous and Planet Coaster. We are Britain’s biggest independent publisher and developer of videogames, based among the world-leading technology cluster in the historic city of Cambridge, England.
We are proud to be named one of the UK’s Best Places to Work by GamesIndustry.biz.
We are looking for our next big customer service advocate to join our passionate Customer Support team. As a Lead, you will support and empower a team that provides outstanding, impactful and memorable support to our players! You will also work closely with various departments including development, publishing and QA teams regularly to ensure problems are tackled at the source.
We are looking to strengthen our leadership within Customer Support, expanding on the exemplary service currently provided to our current and future players while also helping employees develop and progress within Frontier.
Candidates will need to submit their CV and a Covering Letter expressing their interest in the role to be considered for the position.
At Frontier we believe your work should be rewarding in every way. We offer the chance to work on blockbuster franchises and world-leading IP in a studio environment considered one of the best places to work in the UK.
We also offer a range of flexible benefits to our 400+ team, including life assurance, private family healthcare, pension, flexitime working hours, enhanced maternity/paternity package, in-house catering, support with relocation, a Cycle to Work scheme and free bike servicing, regular in-house wellbeing sessions, regular social events, and annual bonus and sharesave schemes for everyone to share in the studio’s success.
We welcome and encourage applications from qualified candidates regardless of sex, race, disability, age, sexual orientation, gender identity, marriage or civil partnership, pregnancy or maternity, religion or belief.